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The electronic doorman

Baudisch Electronic, a company based in Wäschenbeuren near Göppingen, has invented a touch-panel for enterprise visitor control. The product is now in use all over Germany. Years ago, the first person encountered by visitors to a large company would have been the doorman or receptionist. In these days of tight budgets, however, the doorman’s job has largely been abolished. Instead of facing a real person, visitors today find nothing at the reception desk but a phone, complete with a list of extensions.

The electronic doorman

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“But this can be a rather unsatisfactory solution. Either no-one can be contacted, or the line is engaged, or visitors are afraid to use the phone,” reports managing director Peter Baudisch. “Then, in 1999, one of our customers asked us to design an innovative door.” This was what ultimately evolved into the interactive touch-panel.

The panel is most commonly installed at turnstiles and personnel security gates, where the visitor can be connected with the desired person at the push of a button. This ensures availability without having to disclose sensitive data. At any rate, someone can always be contacted – the caretaker, if no-one else. Baudisch Electronic takes its customers’ wishes seriously, too. “It was one of our users who suggested the site plan,” the managing director recalls. Since then, the touch-panel has also featured a diagram showing visitors how to find the person they have come to see. It is also possible to select the language of the user interface, depending on the customer’s country of origin. The standard languages are English and French.

The product is retailed mainly by telecommunications manufacturers such as Siemens and Schneider Intercom. Other users include BASF, the European Central Bank in Frankfurt am Main, and all the DHL packet distribution centres in Germany. And the development is moving apace: before long, the touch-panel will also be on sale in other European countries.

Topic: Micro-Nano-Opto, Production and engineering
Region: Southern Germany